Returns & Refunds policy

Customer Support Email: nina.chen@yahoo.com

By purchasing from our store, you acknowledge and agree to all terms below. Please read carefully before placing an order.

1. 7-Day Limited No-Reason Return (Strict Conditions)

We offer a 7-day limited return window starting from the date of delivery.

Eligibility Requirements:

Returns are only accepted if ALL conditions are met:

• Return request is submitted within 7 calendar days of delivery confirmation

• Product is unused, unworn, and in original condition

• All original packaging, labels, accessories, and inserts are fully included

• Product shows no signs of damage, wear, washing, or modification

Important Notes:

• Return approval is not automatic and is subject to inspection

• Any sign of use may result in return rejection

• Customers are responsible for all return shipping costs

• Original shipping fees are non-refundable

2. Defective / Damaged / Quality Issues (Strict Verification Required)

We only accept refund or replacement requests for items that are proven defective under normal use.

Mandatory Proof Requirement:

Customers must provide ALL of the following:

• A clear, continuous video showing the issue

• Evidence that the product was used under normal operating conditions

• Packaging and product must be clearly visible in the video

• Description of the issue must match video evidence

⚠️ Screenshots, edited videos, or unclear footage will not be accepted.

Evaluation Outcome:

After review, we may:

• Offer a replacement (reshipment), or

• Provide a partial refund or no refund, depending on damage assessment

We reserve the right to determine whether the issue qualifies as a product defect.

3. Non-Refundable / Non-Returnable Cases

Refunds or replacements will NOT be granted in the following situations:

• Requests submitted after the 7-day return period

• Damage caused by misuse, improper handling, or negligence

• Product failure due to unauthorized repair or modification

• Customer cannot provide valid video proof for defect claims

• Normal wear and tear or expected product degradation

• Packages returned without prior approval

• Missing original packaging, accessories, or labels

4. Return Authorization Requirement (Mandatory)

All returns must be pre-approved by our support team.

Email: nina.chen@yahoo.com

⚠️ Unauthorized returns will be:

• Rejected

• Not refunded

• Or discarded without compensation

5. New Customer Gift Policy (Strict Eligibility Rules)

We offer promotional gifts under controlled conditions only.

Eligibility:

• Applies only to first-time customers

• Order value must be $100 USD or more (including shipping)

Gift Conditions:

• One order = one random gift (while supplies last)

• Gifts are not selectable, not exchangeable, and not refundable

• Gifts have no monetary value and cannot be refunded or exchanged

Important Restrictions:

• If an order is refunded or partially refunded, the customer must return the gift unused and in original condition

• If the gift is not returned, its retail value may be deducted from the refund amount

• We reserve the right to cancel or modify gift promotions at any time

6. Refund Processing

• Approved refunds are processed within 5–10 business days after inspection

• Processing time may vary depending on payment provider

• Shipping fees (if any) are non-refundable unless otherwise stated

7. Fraud Prevention & Abuse Protection

We reserve the right to:

• Reject any suspicious or abusive refund requests

• Deny service to customers with repeated refund disputes

• Require additional verification before approving any claim

• Modify or cancel orders suspected of fraud or policy abuse

8. Policy Updates

We reserve the right to update or modify this policy at any time without prior notice. The final interpretation of this policy belongs to the store.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail nina.chen@yahoo.com